Privacy Policy
Last updated: 20 May 2026
1. Who We Are
Lifeyoungflex is a sleep hygiene coaching practice registered and operating in New Zealand.
Registered address: Level 2, 300 Queen Street, Auckland 1010, New Zealand
Phone: +64 9 379 0915
Email: ask@lifeyoungflex.world
Website: https://lifeyoungflex.world
We are the data controller for personal information collected through this website. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have in relation to it. This policy applies to residents of New Zealand, the European Union, and all other jurisdictions in which we operate.
2. Legal Basis for Processing
We process personal data only where a lawful basis exists under the New Zealand Privacy Act 2020 and, where applicable, the EU General Data Protection Regulation (GDPR). The legal bases we rely on are:
- Consent – where you have given us explicit consent to process your data for a specific purpose (e.g., submitting a contact form or accepting non-essential cookies).
- Contractual necessity – where processing is required to deliver coaching services you have engaged us for.
- Legitimate interests – where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights (e.g., website analytics to improve service quality).
- Legal obligation – where processing is required to comply with applicable law.
3. Data We Collect
3.1 Data You Provide Directly
| Data Type | Source | Purpose | Legal Basis |
|---|---|---|---|
| Full name | Contact form | To address and identify you in correspondence | Consent |
| Email address | Contact form | To respond to your enquiry or booking request | Consent |
| Message content | Contact form | To understand and respond to your request | Consent |
| Coaching session notes | Coaching sessions | To deliver personalised coaching and track progress | Contractual necessity |
3.2 Data Collected Automatically
| Data Type | Source | Purpose | Legal Basis |
|---|---|---|---|
| IP address (anonymised) | Website server logs | Security and fraud prevention | Legitimate interests |
| Browser type and version | Website analytics | Technical compatibility and site improvement | Consent (analytics cookies) |
| Pages visited and time on site | Analytics cookies | Understanding how users interact with the site | Consent (analytics cookies) |
| Cookie consent preferences | Cookie banner | Recording and honouring your consent choices | Legal obligation |
4. How We Use Your Data
We use the personal information we collect to:
- Respond to enquiries and booking requests submitted via the contact form.
- Deliver and manage coaching sessions and related correspondence.
- Send administrative communications relevant to services you have engaged.
- Improve the functionality, content, and user experience of our website.
- Comply with legal obligations, including record-keeping requirements.
- Protect the security and integrity of our website and services.
We do not use your data for automated decision-making or profiling in any way that produces legal or similarly significant effects on you.
5. Data Retention
| Data Category | Retention Period | Reason |
|---|---|---|
| Contact form enquiries (no engagement) | 6 months | To allow follow-up and then securely deleted |
| Client coaching records | 3 years from last session | Service continuity and legal compliance |
| Financial records | 7 years | NZ Inland Revenue requirement |
| Website analytics data | 26 months | Trend analysis, then aggregated or deleted |
| Cookie consent records | 13 months | Proof of consent compliance |
6. Sharing Your Data
We do not sell, rent, or trade your personal information. We may share data with the following categories of third parties only where strictly necessary:
- Email and scheduling tools – third-party platforms used to manage appointments and correspondence, bound by their own data processing agreements.
- Analytics providers – only if you consent to analytics cookies; data is pseudonymised and aggregated.
- Legal and regulatory authorities – if required by law, court order, or to protect our legal rights.
- Professional advisers – accountants or legal advisers where strictly necessary and bound by confidentiality obligations.
Any third parties with whom we share data are required to handle it in accordance with applicable privacy law and our data processing agreements.
7. International Transfers
Where personal data is processed by service providers located outside New Zealand or the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission or equivalent mechanisms.
8. Your Rights
Depending on your location, you have the following rights regarding your personal data:
- Right of access – to request a copy of the personal data we hold about you.
- Right to rectification – to request correction of inaccurate or incomplete data.
- Right to erasure – to request deletion of your data where there is no compelling reason for continued processing.
- Right to restrict processing – to request that we limit how we use your data in certain circumstances.
- Right to data portability – to receive your data in a structured, machine-readable format where technically feasible.
- Right to object – to object to processing based on legitimate interests or for direct marketing purposes.
- Right to withdraw consent – where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact us at: ask@lifeyoungflex.world
We will respond within 30 days. If you are in the EU/EEA and are not satisfied with our response, you have the right to lodge a complaint with your local supervisory authority. New Zealand residents may also contact the Office of the Privacy Commissioner at www.privacy.org.nz.
9. Security Measures
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
- HTTPS encryption for all data transmitted via the website.
- Access controls limiting data access to authorised personnel only.
- Regular review of data handling practices and third-party agreements.
- Secure deletion procedures for data no longer required.
No method of electronic transmission or storage is 100% secure. In the event of a data breach that poses a risk to your rights, we will notify you and the relevant authority as required by law.
10. Cookies
We use cookies on this website. For full details of the types of cookies used, their purposes, and how to manage your preferences, please see our Cookie Policy.
11. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have collected data from a minor, we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "last updated" date at the top of this page will be revised accordingly. Where changes are material, we will take reasonable steps to notify you.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or our data handling practices, please contact us:
Lifeyoungflex
Level 2, 300 Queen Street, Auckland 1010, New Zealand
Phone: +64 9 379 0915
Email: ask@lifeyoungflex.world